Refund policy

/ ALL SALES ARE FINAL

Last updated: April 2026

This is the part most people skip. Don't. If you buy a MovingCold product, you're agreeing to everything below — so read it before you commit.

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01 / NO RETURNS. NO REFUNDS.

Every product on MovingCold is a digital file, delivered the moment your payment is confirmed. There is nothing to return. There is nothing to "send back." Once the download link is available — on your checkout confirmation page and in your email — the product has been delivered in full.

For that reason, all sales are final. We do not offer refunds, exchanges, or cancellations after purchase.

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02 / WHY

Under EU consumer law, customers normally have a 14-day cooling-off period to return a product. For digital content that is delivered immediately, this right can be waived — and by completing checkout, you explicitly do waive it.

This is based on Article 6:230p(d) of the Dutch Civil Code, which allows consumers to give up the cooling-off period for digital products delivered before that period ends. That's exactly what happens here: you click buy, the file is delivered, the waiver takes effect.

Translation: when you click buy, you're telling us to deliver the file right now and you're agreeing that you can't cancel afterwards.

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03 / BEFORE YOU BUY

Read the full product description. Know what you're getting. Make sure it's the right tool for you. Every product page tells you:

— What the toolkit is
— What's inside it
— How many pages
— Who it's built for

If anything isn't clear, contact us at info@movingcold.com before you buy — not after.

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04 / EXCEPTIONS

There are two situations where we'll make things right:

— Technical failure on our end. If the download link doesn't work, the file is corrupted, or something went wrong during delivery, contact us and we'll fix it. You'll either get a working file or a full refund.

— Duplicate charge. If you were accidentally charged twice for the same product, contact us with your order numbers and we'll refund the duplicate.

Both of these are about us failing to deliver what you paid for — not about changing your mind after the fact.

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05 / WHAT DOESN'T COUNT

We do not refund for:

— Changing your mind after purchase
— Deciding the toolkit isn't what you expected (read the description first)
— Not using the toolkit
— Not getting the results you hoped for
— Forgetting you bought it
— Any reason unrelated to a technical failure on our end

These tools are built to work. But they don't work on people who never open them. That's not a delivery problem — that's a commitment problem, and we can't solve that one for you.

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06 / HOW TO REQUEST A REFUND (EXCEPTIONS ONLY)

If you qualify under section 04, contact us at info@movingcold.com with:

— Your order number
— The email address used at checkout
— A short description of what went wrong

We reply within 2–3 business days. Valid refund requests are processed within 5–10 business days after approval, back to the original payment method.

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07 / YOUR LEGAL RIGHTS

Nothing in this policy limits any rights you have under mandatory EU or Dutch consumer protection law. If you believe a refund is required by law in a situation not covered here, contact us and we'll look at it.

If you're a consumer based in the EU, you can also use the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr

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08 / QUESTIONS

Not sure if something qualifies? Ask before you buy — not after. We'd rather talk you out of a purchase that isn't right for you than deal with a refund request afterwards.

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Read the description. Know what you're buying. Then commit.

Silent ambition. Built cold.