Privacy policy

/ HOW WE HANDLE YOUR DATA

Last updated: April 2026

Short version: we collect the minimum we need to process your order and run this website. We don't sell your data. We don't spam you. Read on for the details.

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01 / WHO WE ARE

MovingCold is a digital brand operated from the Netherlands. We are the data controller for the personal information collected through this website. If you have questions about your data, contact us through the contact page.

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02 / WHAT WE COLLECT

When you buy a product or sign up for the Cold List, we collect:

- Your name
- Your email address
- Your billing and (if applicable) shipping address
- Payment details — handled by Shopify and its payment providers, never seen or stored by us
- Order history
- IP address and basic device information (collected automatically when you visit the site)

When you visit the site without buying anything, we collect:

- Anonymous usage data (pages viewed, time on site, device type, country)
- Cookies necessary for the site to function properly

That's it. We don't ask for anything we don't need.

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03 / WHY WE COLLECT IT

We use your data for the following purposes:

- To process your order and deliver your digital products
- To send order confirmations and download links
- To provide customer support when you reach out
- To send the Cold List newsletter (only if you signed up for it)
- To comply with legal obligations such as tax and accounting law
- To improve the website based on anonymous usage patterns
- To prevent fraud and abuse

We do not use your data for advertising profiling. We do not sell it to third parties. Ever.

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04 / LEGAL BASIS

Under the GDPR, we process your data on the following grounds:

- Contract: when you buy a product, we need your data to fulfill the order
- Consent: when you sign up for the Cold List, you give us permission to email you
- Legal obligation: tax law requires us to keep order records for seven years
- Legitimate interest: basic site analytics and fraud prevention

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05 / WHO WE SHARE IT WITH

We share data only with the services we need to run MovingCold:

- Shopify — our e-commerce platform, hosts the site and processes orders
- Payment providers — process your payment securely (we never see card details)
- Email service provider — delivers order confirmations and the Cold List newsletter
- Digital Downloads app — delivers your PDF files after purchase
- Tax authorities — when legally required

Each of these processors handles your data under their own privacy policies and is bound by data processing agreements with us.

We do not sell, rent, or trade your personal information to anyone.

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06 / COOKIES

This site uses cookies. Some are necessary for the site to function (like remembering what's in your cart). Others are used for basic anonymous analytics. You can manage cookies through your browser settings.

We do not use third-party advertising cookies or tracking pixels designed to follow you across the web.

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07 / HOW LONG WE KEEP IT

- Order data: 7 years, as required by Dutch tax law
- Newsletter subscriber data: until you unsubscribe
- Anonymous analytics: up to 26 months
- Customer support correspondence: up to 2 years after the last contact

After these periods, your data is deleted or anonymized.

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08 / YOUR RIGHTS

Under the GDPR, you have the right to:

- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Delete your data (the "right to be forgotten"), where legally possible
- Restrict or object to how we process your data
- Receive your data in a portable format
- Withdraw consent at any time (for example, by unsubscribing from the Cold List)
- Lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl

To exercise any of these rights, contact us through the contact page. We respond within 30 days.

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09 / DATA SECURITY

We use industry-standard security measures to protect your data — encrypted connections (HTTPS), secure payment processing, and access controls on all systems that touch your information. No system is 100% secure, but we treat your data the way we'd want ours treated: carefully and minimally.

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10 / INTERNATIONAL TRANSFERS

Some of our service providers (such as Shopify) may store data outside the European Economic Area. Where this happens, we ensure that appropriate safeguards are in place — such as Standard Contractual Clauses approved by the European Commission — to protect your data to EU standards.

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11 / CHILDREN

This site is not directed at people under the age of 16. We do not knowingly collect data from anyone under 16. If you believe we have, contact us and we'll delete it immediately.

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12 / CHANGES TO THIS POLICY

We may update this policy occasionally. The "last updated" date at the top will tell you when. Major changes will be announced where it matters. Continued use of the site after changes means you accept the new version.

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13 / CONTACT

Questions about your data, this policy, or your rights? Contact us through the contact page. Real questions get real answers.

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Silent ambition. Built cold.